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Portrait of Mahmoud El-Shafey

About Me

I'm a highly analytical and results-driven Computer Science professional, currently completing my B.Sc. with a 3.19 / 4.0 GPA at Tanta University. I bridge data analysis and full-stack web development to solve real business problems.

In my recent Data Analyst role, I used NLP techniques to analyze over 100K+ chatbot interactions, leading to a 15% improvement in intent recognition. I also built Tableau dashboards that cut human agent escalations by 10% and increased conversion rates by 5%.

Beyond data, I've shipped production full-stack work. I've freelanced on 4+ e-commerce builds, including: Grover (grocery web app), Al-Kheima (restaurant landing page), and SuitSupply (clothing store). I care about clean UI, fast performance, and measurable impact.

I thrive where product, data, and engineering overlap.

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  • EducationB.Sc. Computer Science, Tanta UniversityGPA 3.19 / 4.0
  • Data Impact100K+ chats cleaned and analyzed with NLP+15% intent accuracy, -10% escalations
  • Product / GrowthCurated 12+ Dashboards for Departments' both individual and conjoined Metricsperformance tracking & action loops
  • Full-Stack Work5+ shipped E-commerce WebAppsSixteen Clothing / SuitSupply / Grover / Al-Kheima

Featured Work

Emera Developments project screenshot

Emera Developments

View Site

Professional website for a leading Egyptian construction and real estate company, featuring project showcases, company profile, and contact flows.

  • Nuxt
  • Vue
  • TypeScript
  • TailwindCSS
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Skills & Stack

  • Full-Stack Web Development

    I design and build complete user experiences - from landing pages and dashboards all the way to checkout flows and performance tuning.

    • Vue / Nuxt / TypeScript / Tailwind / Pinia
    • Progressive Web Apps (PWA) — offline-first & installable
    • PostgreSQL — relational data modeling & backend persistence
    • Auth, cart, checkout, real-world product flows

  • Data & Analytics

    I use data to drive product decisions and reduce friction across support and sales funnels.

    • NLP on 100K+ chatbot interactions (+15% intent accuracy)
    • Cut escalations about 10 percent with Tableau dashboards
    • PostgreSQL / SQL / Python / Tableau

  • Shipping & Impact

    I build solutions that solve real problems and increase conversion, not just "look nice in a Dribbble shot."

    • High-converting restaurant landing page for Al-Kheima
    • Grover grocery app with cart and live availability
    • E-commerce storefront with variants and checkout

  • Mentoring & Teaching

    I teach coding and problem-solving to early learners and new developers, focusing on clarity, confidence, and mindset.

    • Designed beginner-friendly web dev curriculum for teens
    • Trained logic using PRIMM (Predict + Run + Investigate + Modify + Make)
    • Helped students move from "copy code" to "I can build this"

Experience & Timeline

  1. •

    Data Analyst (NLP / BI)

    Product & Support Analytics @Maids.cc
    Nov 2024 – May 2025
    • Spearheaded NLP analysis of 100K+ customer chatbot interactions, leading to a 15% lift in intent recognition accuracy and enhancing self-service resolution.
    • Optimized chatbot flow and reporting capabilities, directly resulting in an 18% reduction in human agent escalations and driving a 6.5% increase in conversion rates via support channels.
    • Designed and deployed 10+ interactive Tableau dashboards for Product, Operations, and Sales, establishing new KPIs for core business functions and improving data-driven decision-making.
  2. •

    Computer Science Mentor

    iSchool / Techy School / STEM Zone
    Aug 2023 – Nov 2024
    • Successfully utilized PRIMM to foster deep conceptual understanding and problem-solving skills, moving students beyond rote memorization to genuine coding proficiency.
    • Proven ability to create a dynamic and student-centered learning environment where teens gain confidence by actively running and debugging existing code examples.
    • Skilled at translating complex CS topics into relatable modules, empowering teens to build their own functional programs after carefully analyzing and adapting provided examples.
  3. •

    Networks Engineer, Summer Intern

    WE Telecoms, (Tanta, El-'Agizy)
    Jul 26 – Sep 3, 2023
    • Successfully completed the intensive Cisco CCNA training program (200-301), mastering network fundamentals, IP connectivity, security concepts, and automation basics.
    • Developed foundational knowledge in network automation and programmability by exploring Python scripting and interpreting basic JSON data structures, as covered in the CCNA curriculum.
    • Demonstrated proficiency in monitoring and maintaining network performance by utilizing tools like Cisco Packet Tracer/EVE-NG and interpreting network utility outputs (e.g., ping, traceroute, syslog).
  4. •

    Full-Stack Web Developer (Freelance)

    E-Commerce & Landing Pages
    Aug 2022 – Present
    • Delivered 4+ production web builds (Grover grocery app, Al-Kheima restaurant landing, SuitSupply store).
    • Built fast, conversion-focused UIs with Vue/Nuxt + Tailwind and integrated features like cart, checkout, and auth.
  5. •

    Full-Stack (Nuxt/Laravel) Web Development Diploma

    AMIT
    Mar 2022 – Aug 2022
    • Developed and maintained full-stack web applications by building dynamic, component-based user interfaces with Vue.js and powering them with a robust Laravel (PHP) backend.
    • Managed application development and databases locally using the XAMPP environment (Apache, MySQL) before deployment.
    • Graduated Cohort 61, Madinet Nasr.
  6. •

    B.Sc. Computer Science

    Tanta University
    Sep 2020 – Jun 2025
    • Current GPA: 3.19 / 4.0.
    • Strong foundation in data analysis, software engineering, and problem solving.
    • 3rd in Top 5 Runners Graduation Project for 2024 Cohort.

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